Grafana OnCall Mobile app on Grafana Labs

Installation and setup

Fri, 03 Apr 2026 16:45:36 +0000

Installation and setup

The Grafana OnCall mobile app is an extension of your Grafana OnCall instance. Grafana OnCall is available for Grafana Cloud and Grafana open source users. You must have a Grafana OnCall account to use this application.

Installation of the Grafana Oncall Mobile app

Mobile app download:

Connect your Grafana OnCall account using deeplink authentication

You can connect your Grafana OnCall account to the mobile app using a deeplink authentication. This method is useful because it allows you to connect your account using only your mobile device.

To connect your account in the mobile app:

Open Grafana OnCall from your mobile device
Click on your profile icon in the top right corner
Click on the IRM tab
Click on the Sign in button

Connect your Grafana OnCall account using QR code authentication

Another way to connect your Grafana OnCall account to the mobile app is by using a QR code authentication.

To connect your account in the mobile app:

Open the Grafana OnCall mobile app and tap Sign in
Follow the instructions in the app to complete QR code authentication
Once the scan is successful, your mobile app is connected to OnCall

Where can I find my QR code?

To access your QR code:

Open Grafana OnCall from your desktop
Click on your profile icon in the top right corner
Click on the IRM tab

Note: The QR code will timeout for security purposes - Screenshots of the QR code are unlikely to work for authentication.

Connect to your open source Grafana OnCall account

Grafana OnCall OSS relies on Grafana Cloud OnCall as on relay for push notifications. You must first connect your Grafana OnCall OSS to Grafana Cloud OnCall for the mobile app to work.

To connect to Grafana Cloud OnCall, refer to the Cloud page in your OSS Grafana OnCall instance.

For Grafana OnCall OSS, the QR code includes an authentication token along with a backend URL. Your Grafana OnCall OSS instance should be reachable from the same network as your mobile device, preferably from the internet.

Connect to multiple OnCall stacks

The OnCall mobile app provides a seamless experience for managing multiple OnCall stacks/accounts.

With just a few taps, you can add and switch between different stacks, ensuring you have access to all your alerts and schedules without the need to log in and out repeatedly. This feature is designed to support professionals managing multiple projects or working across different teams, enhancing efficiency and response times.

Simply navigate to the settings menu, select the account tile, tap on the + icon and scan the QR code of the stack you wish to connect.

To switch stack, just select the one you wish to visualize from the accounts page.

Stay organized and responsive by managing all your OnCall needs in one place.

Push notifications from the mobile app

Fri, 03 Apr 2026 16:45:36 +0000

Push notifications from the mobile app

Warning
As of March 24, 2026, Cloud Connection features for phone calls, SMS, and push notifications will no longer be supported in Grafana OnCall OSS. Refer to the documentation for phone and SMS and push notifications for alternative setup options.

To learn more about this update, refer to the Maintenance mode notice for Grafana OnCall (OSS)

There are four types of push notifications for the mobile app:

Mobile push - Sends a typical push notification to your mobile device. Intended for all types of alerts.
Mobile push important - Sends a push notification for important alerts. We recommend (and default) to louder notifications.
On-call shift notifications - Sends announcements for upcoming shifts (optional).
Shift swap notifications - Sends announcements for Shift swap requests (optional).

Add mobile app to notification policies

To receive push notifications from the Grafana OnCall mobile app, you must add them to your notification policy steps. Important notifications should include Mobile push important and Default notifications should include Mobile push.

In the Settings tab of the mobile app, tap on Notification policies to review, reorder, remove, add or change steps.
Alternatively, you can do the same on desktop. From Grafana OnCall, navigate to the Users page, click View my profile and navigate to the User Info tab.

Configuration

Use the Push notifications section in the Settings tab to configure push notifications.

You can always confirm how a notification is presented by going to Grafana OnCall on your desktop, navigate to the Users page, click View my profile and navigate to the Mobile App connection tab. Here you can send a test notification of default or important priority. We recommend doing this to try out correct configuration of Do Not Disturb and Volume overrides.

Android

On Android, we leverage the “Notification channels” system feature. Each type of notification (important, default, and info) registers a channel. In this channel, you may configure the sound style, vibration, and so on. Customize notifications takes you to this system menu, while hitting the back button or swiping left (if enabled) takes you back to the application.

Note: You can explore included sounds and recommendations via the Sound Library button, but to change the sound, go to Customize notifications.

Override Do Not Disturb

On most Android versions, the Override Do Not Disturb option is available in the channel options described above.
On some Samsung devices, you can add the Grafana Oncall app under (System) Settings > Notifications > Do not disturb > App notifications.
If your device does something different, you may need to search for this setting for notifications via the (System) Settings app. Do not confuse this with the Override Do Not Disturb application permission, needed for Volume Overrides (see below).

Override Volume

Volume Override can optionally be configured in the mobile app itself. Confusingly, this requires you to provide the Override Do Not Disturb permission to the application, in the system configuration. The app will prompt for this if applicable. Note that this is a different setting than the Do Not Disturb override needed for notifications triggered by the application, which is described above.

iOS

On iOS, all configuration (such as sound selection, Do Not Disturb override, etc) happens inside the app.

For every type of notification (important, default, and info), you can configure the sound and its style (constant vs intensifying).

You can also enable or disable Do Not Disturb override for important notifications.

On-call shift notifications

On-call shift notifications are sent to announce upcoming shifts, you can select multiple timing options in the settings page.

To enable or disable on-call shift notifications, use the info notifications section in the Push notifications settings.

Shift swap notifications

Shift swap notifications are generated when a shift swap is requested, informing all users in the on-call schedule (except the initiator) about it.

To enable or disable shift swap notifications and their follow-ups, use the info notifications section in the Push notifications settings.

Alert groups feed

Fri, 03 Apr 2026 16:45:36 +0000

Alert Groups feed

On the Feed page, you can view Alert groups, under two tabs:

Mine shows Alert Groups that involve you in one way or another. E.g. because a notification went to you about it, or you resolved it.
All shows all Alert Groups, including ones that may not be relevant to you.

You can filter by status via the filter button on the top right.

Tap on any Alert Group to go to the detailed view. From this page, you have various options available to you.

You can browse the grouped alerts as well as the escalation chain used for the alert group and the timeline. You can invite other participants, open the alert group in Slack for further discussion and collaboration, as well as share the link to this specific alert group with others. Additionally, you can take action on the alert group directly from this page. You have the ability to acknowledge, resolve, and silence the alert group.

Note: You need to have sufficient permission to take action on the alert group. To learn more about Grafana OnCall user roles and permission, refer to Manage users and teams for Grafana OnCall.

On-call status and shifts

Fri, 03 Apr 2026 16:45:36 +0000

On-call status and shifts

On the Feed page, your avatar on top of the screen indicates whether you are oncall, will be on call soon, or not. Tap it to open the upcoming shifts view. This view displays:

your current shift (if any), per schedule.
your next upcoming shift (if any), per schedule. This only looks up to 31 days into the future.