Automate, document, and learn from your incident management

Embed the right context, such as relevant dashboards and metrics, for responders.

Assign appropriate severity levels when declaring an incident to prioritize response efforts, and invite participants to collaborate.

Go from monitoring to active incident response within the Grafana ecosystem, and create incident channels and collaboration spaces directly from your visualizations.

Maintain a centralized record for each incident so all team members have access to consistent, accurate information.

Capture key decisions and updates throughout the incident lifecycle, including relevant Grafana panels and critical Slack notifications.

Automatically organize events, communications, and actions into a clear, chronological timeline to track the incident’s progression and response efforts.

Convert the incident timeline into a structured post-incident review (PIR) document, and streamline the review process with pre-populated incident data and key events.

Get a high-level view of your incident management workflows, and gain valuable insights into the trends and patterns in your incident frequency and resolutions.

Track key metrics, such as mean time to resolution (MTTR) and mean time to detection (MTTD), identify bottlenecks, and analyze performance by various dimensions, including label, severity, or status.

Gather data on incident frequency and types to optimize your observability and response strategies.

Automatically scan metrics and logs to provide a holistic view of your system’s health, and correlate data from multiple sources to identify complex, interconnected issues.

Begin an incident with a Sift Check and automatically gather relevant context and data to jumpstart the incident response process.

Sift continuously improves its detection capabilities based on feedback and outcomes and adapts to evolving system behaviors and new types of issues over time.

Stay in control from anywhere with personalized alerts that override “do not disturb” for critical incidents, so you never miss what matters most.

Keep on-call schedules at your fingertips with real-time visibility into rotations, upcoming shifts, team availability, and easy shift swaps.

Take action on incidents the moment they happen by acknowledging, responding to, or escalating directly from your mobile device.

Make faster, better decisions with full incident context on demand so you can triage confidently and keep systems running smoothly.